Presentation
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Quality Statment
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Satisfaction Survey
Order Form
CUSTOMER SATISFACTION SURVEY
BUSINESS
Response time regarding the request of an transportation prices.
1
-
1
2
3
4
5
6
7
8
9
10
Handling of complaints.
2
-
1
2
3
4
5
6
7
8
9
10
Behaviour of the business department staff.
3
-
1
2
3
4
5
6
7
8
9
10
ADMISNISTRATION
Response time regarding the request of information about our services.
3
-
1
2
3
4
5
6
7
8
9
10
Behaviour of administration department staff.
4
-
1
2
3
4
5
6
7
8
9
10
Communication regarding incidences.
5
-
1
2
3
4
5
6
7
8
9
10
Management of non-complied services.
6
-
1
2
3
4
5
6
7
8
9
10
WITHDRAWALS / DELIVERIES
Fulfilment of withdrawal an delivery dates.
7
-
1
2
3
4
5
6
7
8
9
10
Cleanliness and maintenance of withdrawal and delivery vehicles.
8
-
1
2
3
4
5
6
7
8
9
10
Performance/manner of withdrawal and delivery driver.
9
-
1
2
3
4
5
6
7
8
9
10
Behaviour of withdrawal and delivery driver.
10
-
1
2
3
4
5
6
7
8
9
10
INTERNATIONAL ROUTE(ONLY DIRECT SHIPMENTS)
Fulfiment of international route times.
11
-
1
2
3
4
5
6
7
8
9
10
Cleanliness and maintenance of international route vehicles.
12
-
1
2
3
4
5
6
7
8
9
10
Performance/manner of international route driver.
13
-
1
2
3
4
5
6
7
8
9
10
Behaviour of international route driver.
14
-
1
2
3
4
5
6
7
8
9
10
OPERATIONS
Handling of goods.
15
-
1
2
3
4
5
6
7
8
9
10
Conservation of goods (food products).
16
-
1
2
3
4
5
6
7
8
9
10
MANAGEMENT
Planification of routes and services.
17
-
1
2
3
4
5
6
7
8
9
10
Handling and management in case of problems.
18
-
1
2
3
4
5
6
7
8
9
10
Behaviour of managers.
19
-
1
2
3
4
5
6
7
8
9
10
Coments
Customer
Contact
Telephone
Evaluate questions from 0 to 10
0 - Very poor
5 - Average
10 - Excellent
WORLDWIDE TRANSPORTATION
